At Karushilpam, we are committed to delivering your handcrafted products safely and efficiently. This Shipping Policy outlines how orders are processed, shipped, and delivered.
1. Shipping Charges
Shipping charges are calculated based on the weight, size, and delivery location of your order.
The exact shipping cost will be displayed at the checkout page before payment confirmation.
2. Order Processing Time
- All orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Timeline
- Orders are typically delivered within 5–7 working days from the date of purchase.
- Delivery timelines may vary depending on:
- Delivery location
- Courier partner availability
- External factors such as weather conditions, natural calamities, or political disruptions
4. Shipping Locations
We currently ship across India.
For international shipping requests, customers may contact our support team for assistance.
5. Order Tracking
- Once your order is shipped, you will receive a tracking ID via email/SMS.
- You can track your shipment through the courier partner’s website.
6. Delivery Attempts
- Our delivery partners will make 2–3 delivery attempts.
- If the package is undelivered due to incorrect address or unavailability, it may be returned to us.
7. Delays & Exceptions
While we strive for timely delivery, delays may occur due to unforeseen circumstances such as:
- Natural disasters
- Transport strikes
- Government restrictions
- Remote location access limitations
In such cases, we will keep you informed and ensure delivery at the earliest possible time.
8. Damaged or Lost Shipments
- If your order arrives damaged or incomplete, please notify us within 24–48 hours of delivery.
- We will investigate and provide a suitable resolution (replacement/refund as applicable).
9. Contact for Shipping Queries
For any shipping-related concerns, feel free to reach out to us:
Email: karushilpam@gmail.com
Phone: +91 8979554166
